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Showing posts from April, 2025

Paging Dr. Joy: How a CEO prescribed smiles to hospital staff

I was walking along the Outpatient Building towards the Main Building of our hospital and noticed something different – the staff are visibly happier.   Upon noticing this, I imagined I was in the happiest place on earth – Disneyland. I saw the healthcare workers as Disney prince and princesses.  With the scorching heat of the sun in UAE, I imagined Olaf.  I thought I was in the Frozen movie with a lot of snow.  “Poof!”  I was not, still here in the hospital with just a more cheerful staff.  Thanks to the recent initiative of our CEO.  The hospital administration decided that instead of the usual formal email, they would focus on boosting the morale of the staff.  The CEO’s approach that is more personal has led to a happier staff, less stressful operations, and a lot fewer complaints about the vending machine.    It is not an overnight transformation though; or some do, like the vending machine –  this is my favorite because ...